1. Company Data:

- Company Name: PAPELARIA DA HERDADE, LDA
- Corporate Name: PAPELARIA DA HERDADE
- Geographical Address: Av. Pinhal da Aroeira, Herdade da Aroeira Commercial Zone, Lj14, 2820-567 Charneca da Caparica
- Tax Identification Number: 514 986 352
- Permanent Certificate: 2843-6248-0089

- Means of contact for Call to the National Fixed Network: 218035564
- Email: info@aroeiraconceptstore.pt

2. Customer Information and Shipping Costs:

2.1 Papelaria da Herdade is a company based in Charneca da Caparica, opened in 2018 and registered trademark by the INPI since the same year.

2.2 We inform you that we have a policy of offering shipping costs in mainland Portuguese territory on purchases equal to or greater than EUR50. For the Portuguese islands, the postage offer is made on purchases of EUR70 or more, with a limit of 2kg of weight for this offer.

2.3 This shipping offer limits the shipment to 2kgs of weight when it is destined for the national islands of Portugal. After the 2kg of weight to the islands, shipments are charged according to the national CTT table. In the case of large volumes, it can be sent by another carrier, checking the budget for shipping beforehand: send us an email to  info@aroeiraconceptstore.pt

2.4 If you are taking advantage of a shipping offer because you are buying EUR50 but then activate a discount coupon or promotion that puts the purchase price below EUR50, in that case there is no longer a shipping offer.

2.5 Scented orders: we usually perfume our orders, a treat to the customer and a way of making known the aromas we sell. If there is any inconvenience in this regard, you must indicate it in the Observations of your purchase.

2.6. PAYMENT METHODS and BOOKING TIME:

• ATM references
• MB WAY
• We do not make cash on delivery shipments.
• WARNING: YOU HAVE 24 HOURS IN A ROW TO MAKE THE PAYMENT OF YOUR ORDER. IN THE CASE OF PROMOTIONAL CAMPAIGNS, YOU HAVE 12 HOURS IN A ROW FOR PAYMENT. AFTER THIS PERIOD, THE ORDER IS AUTOMATICALLY CANCELED.

3. Returns and Refunds Policy:

• 3.1 As provided for by law, the consumer has the right to return or cancel the online contract within 14 days of purchase, and the refund will be made within 14 days through the same means of payment used by the consumer.
• 3.2 Only in one case do we not refund the money: if we have purchased a product especially for you, i.e. if we did not have the product and we ordered it especially for you (so-called made-to-order), and there is an investment by us at the customer's request, then we do not refund you.
• 3.3 We also clarify that the return, as provided for by law, covers the product + postage paid. It does not, however, cover the return itself: the safe return is the responsibility and expense of the customer.
• 3.4 In the event of a return, the customer must send the material safely to the store (properly protected and in the original packaging intact), unless otherwise agreed with the store.
• 3.5 In the case of seasonal items, such as Christmas-themed or Easter-themed items, we will not refund the same items after the commemorative date. The customer can exchange it for another item or items of their choice but within the same theme. That is: if you bought a Christmas towel and want to exchange it after Christmas, we will only exchange it for Christmas-themed items; if you bought an Easter decorative piece and want to exchange it after Easter Day, we will exchange it for Easter items. This is a safeguard for our store, exclusion duly set out in our Terms and Conditions of Sale, both in-store and online.
• 3.6 We will not be able to accept the return of Home/Car Scents items that have been used, as they are consumable products. We can provide, upon request of the consumer, a test of flavors in your order, on a paper straw impregnated with the chosen aroma and indicating the name of that aroma.
• 3.7 We will not be able to accept the return of Body Care items, for hygiene reasons, if they have been opened.
• 3.8 In the case of purchasing flavoring devices online, we will return them if they have been tried only with water and not with added aromas, as we always do in a physical store. The use of flavoring in the same machines makes it impossible to return the product because it cannot be sold again and the test of the machine to verify its condition does not imply the use of aroma in it.

4. Exchange Policy:

• 4.1 The customer can exchange the goods he purchased because he does not like it, in which case he bears the costs of the exchange with regard to transport. The deadline for this exchange is 15 days after the online purchase.
• 4.2 In the event that the goods are damaged in transport and there is no identical item for replacement, the customer can request a refund of the amount paid or exchange it for another item at no cost involved for him.

• 4.3 In the case of seasonal items, such as Christmas-themed or Easter-themed items, we will not refund the same items after the commemorative date. The customer can exchange it for another item or items of their choice but within the same theme. That is: if you bought a Christmas towel and want to exchange it after Christmas, we will only exchange it for Christmas-themed items; if you bought an Easter decorative piece and want to exchange it after Easter Day, we will exchange it for Easter items. This is a safeguard for our store, exclusion duly set out in our Terms and Conditions of Sale, both in-store and online.

• 4.4 Exchange in the event of a stock failure in the online store: if any product is not available after having placed the order due to a stock error in the online store, the customer will be notified by email or by telephone. At that time, you will be presented with the possibility to: cancel the order with the respective refund, if you have already made the respective payment; exchange for another item; or waiting for replacement. It is up to the customer what to do.

5. Any complaint about the status of the order must be made within 14 days of receipt. Just send us an email to  info@aroeiraconceptstore.pt and we will solve it quickly, at no cost to the customer. In the event of receipt of damaged or non-conforming items, the customer has 14 consecutive days to report the situation by email. We will not accept claims after this time.

We leave the warning: We do not send gift-wrapped items. For the reason that it is not possible to check the conditions of the item being wrapped as a gift.

6. Submissions:

• 6.1 After receiving proof of payment of the order by the customer in the info@aroeiraconceptstore.pt email  , or automatic proof in the case of payment methods that notify us, the order is sent within a maximum of 48 working hours and the customer is informed about the same shipment via email. In case we are in a promotional campaign, the order may take up to 7 working days after payment to be shipped. You will be informed of the shipment as soon as we send it, we appreciate your understanding in these days because when we make campaigns, orders skyrocket.
• 6.2 Orders are sent in mainland Portugal by CTT PORTUGAL, with rare exceptions. CTT PORTUGAL guarantees shipments safely and carefully, within a maximum of 2 working days (usually they deliver on the next working day after shipping, but we allow ourselves to give a second day for delivery). In case there is any delay, we appreciate your prompt communication to our company so that we can resolve it as soon as possible.
• 6.3 All our shipments are accompanied by a simplified invoice. If you want an invoice with data, you must request it by email at the time you place the order: by selecting YES in the TAXPAYER field and placing it.
• 6.4 Our booking deadline is 1 day in a row (working and non-working). If the payment is not made or we have not received proof of it within this 24-hour period, we give the order as canceled due to the customer's responsibility. In the case of a promotional campaign, 12 hours are given for payment of the order, which is automatically canceled afterwards.
• 6.5 We reinforce: In the case of an ongoing promotional campaign, the reservation period for products purchased with a discount decreases to 12 hours limit.
• 6.6 We appreciate that the entire service is facilitated with the correct completion of all the requested data: address, telephone, full name and NIF.
• 6.7 Any questions we advise you to send us an email to  info@aroeiraconceptstore.pt

- Alternative Dispute ResolutionCIAB - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)

http://www.ciab.pt/pt/

7. Warranty of electrical products:

7.1 A seller has the duty to deliver to the consumer goods that are in accordance with the contract of sale concluded.
7.2 In the event of a lack of conformity of the goods with the contract, the consumer has the right to have it replaced free of charge, by means of repair or replacement; the appropriate reduction of the price or; to the termination of the contract.
7.3 Electrical appliances sold in our online store enjoy the legal warranty period of 3 years after delivery of the goods, provided that the usage regulations are complied with and the coverage of the manufacturer's warranty is respected: for purchases made from 01/01/2022, the warranty period has been increased to 3 years, Until that date, the guarantees were 2 years

7.4 It is absolutely mandatory, in order to activate the warranty, that the customer presents the purchase receipt and the warranty letter. All orders come with a receipt in the bag, a receipt in the envelope and a third receipt stapled to the letter of guarantee, with the information that it is mandatory to keep it because it contains the unique number of the machine. You should note that the online proof of purchase in your email is not used to activate the warranty, as it is mandatory to present the warranty letter and respective purchase receipt. The care of keeping these elements is up to the buyer.
7.5 To exercise his rights, the consumer must report the lack of conformity to the seller within 2 months from the date on which he has detected it.
7.6 The seller has a maximum period of 30 days to repair or replace the goods.
7.7 In the event of a proven failure of an electrical appliance, the store will send it to the respective manufacturer for repair or replacement, as the case may be. To do so, the consumer must send the device to the store, accompanied by the respective sales receipt. The shipment of the device to the store is the responsibility of the customer, and he will be reimbursed for the shipping costs in the event of a failure of the device, when it is replaced. In the event that the fault occurs within the first 30 days after purchase, the store will deliver a new appliance and collect the old one at the same time, and its fault will be proven by video.